Terms & Conditions - Website Terms of Use

Welcome to the website of Crystal Clear Business Services Pty Ltd (ABN 73 100 544 545) ("we", "us" or the "Company"), an online retailer of gas log fires. 

This website is located on the web via the domain https://archerheating.com.au/ and includes  all of the files located in that domain ("this site"). 

Agreement to these Website Terms of Use 

By accessing this site, you agree to be bound by these terms of use ("Website Terms of  Use"). These Website Terms of Use constitute a binding agreement between you and the  Company and govern your use of this site. 

Privacy Policy 

As part of these Website Terms of Use, your use of this site is also subject to our Privacy Policy (located at https://archerheating.com.au/privacy-policy), which is incorporated by reference  into these Website Terms of Use. 

Legal capacity to transact 

If you are under 18 years of age, you cannot place orders through this site. By using this site  you represent and warrant to the Company that you are over the age of 18 years. Should the  Company suffer any damage or other losses as a result of a transaction entered into by a  minor, we reserve the right to seek compensation for such losses from his/her parents or  guardians. 

Restrictions on use 

Prohibited conduct 

Your use of this site is subject to the rules set out in Schedule 1 below. Violations of these Website Terms of Use 

Without limiting any other remedies available to the Company at law or in equity, the Company  reserves the right to, without notice, temporarily or indefinitely suspend, or terminate, your  access to this site or refuse to provide products to you if: 

  • you breach any provision of these Website Terms of Use; 
  • the Company is unable to verify or authenticate any information that you provide to us;  or 
  • the Company believes that your actions may cause damage and/or legal liability to the  Company, any of its customers or suppliers or any other person. 

Indemnity 

You indemnify and hold harmless the Company and its officers, employees, agents,  consultants, licensors, partners and affiliates from and against any losses, liabilities, costs,  expenses or damages (including actual, special, indirect and consequential losses or damages 

of every kind and nature, including all legal fees on a solicitor-client basis) suffered or incurred  by any of them due to, arising out of, or in any way related to (directly or indirectly): 

  • any material or information that you submit, post, transmit or otherwise make available  through this site; 
  • your use of, or connection to, this site; or 
  • your negligence or misconduct, breach of these Website Terms of Use or violation of  any law or the rights of any person. 

Orders 

Order constitutes offer 

By placing an order through this site, you make an irrevocable offer to us to purchase the  products that you have selected pursuant to these Website Terms of Use. Information  contained in this site constitutes an invitation to treat only. No information in this site constitutes  an offer by us to supply any products to you – however, the Company will endeavour to supply  your selected products to you. 

We will not commence processing any order made through this site unless and until: payment for the order has been received by us in full; and 

  • the order has passed our internal validation procedures, which are undertaken in order  to verify the bona fides of each order for the purpose of preventing credit card and other  fraud. 

We reserve the right at our discretion to: 

  • at any time prior to your order being accepted in accordance with these Website Terms  of Use, cancel all or part of your order; and 
  • at any time: 

refuse to provide products to you; 

terminate your access to this site; and/or 

remove or edit any content on this site. 

Acceptance of orders 

Acceptance of each order will take place if and when the Company ships the requested items to you, at the time at which the items are despatched by the Company. Title to, and risk in, the  items will pass from the Company to you at that time. After the items have been sent, we will  send you an email confirming that shipment has taken place. 

Manufacturer’s Warranty 

You acknowledge and agree that a separate manufacturer warranty may apply to certain  products purchased through this site.  

If a separate manufacturer warranty applies, it will be specified at checkout.

Prices 

The Company reserves the right to change the prices for products displayed in this site at any  time before you place an order. 

Shipping costs 

Shipping costs will depend upon the location for delivery and the items purchased and are  shown separately during checkout. 

GST 

Unless otherwise expressly stated, all amounts payable through your use of this site are  expressed to be inclusive of GST. For these purposes, the term "GST" has the meaning given  to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth). 

Payment methods 

Payment for orders placed through this site may be made: 

  • by credit card (Visa or MasterCard only) processed online using the secure Stripe payment gateway and the PayPal payment gateway; 
  • using a PayPal account; or 
  • via direct bank deposit by electronic funds transfer (EFT). 

Stripe and PayPal secure payment gateways 

The Company uses the third-party payment gateways provided by Stripe Payments Australia  Pty Ltd (ABN 66 160 180 343) trading as "Stripe" and provided by PayPal Australia Pty Limited  (ABN 93 111 195 389) for its secure online payment transactions.  

Payments made through Stripe are subject to Stripe’s own terms and conditions and privacy  policy. For more information about Stripe, see the Stripe website (http://www.stripe.com/). 

Payments made through PayPal are subject to PayPal’s own terms and conditions and privacy  policy, links to which are provided from the PayPal checkout pages. For more information about  PayPal, see the PayPal website (http://www.paypal.com.au). 

Unless you expressly consent otherwise, we do not see or have access to any personal  information that you may provide to Stripe or PayPal, other than information that is required in  order to process your order and deliver your purchased items to you (eg, your name, email  address and billing/postal address). 

Credit and debit card payments 

Only VISA and MasterCard are accepted. Please note that we may be unable to accept credit  cards issued by banks outside of Australia in some cases. Additional transaction fees may  apply if paying by credit card, in which case the additional charges will be specified at checkout. 

Payment by EFT 

If you elect to pay for an order by direct deposit using EFT, after your order has been submitted,  we will send you an email containing instructions for making the payment, or otherwise provide  such information to you, including our bank account details and the reference number for your  order. Please quote the reference number for the EFT transaction in order to avoid delays in  processing your order.

Refunds and other remedies 

Except as expressly provided otherwise in these Website Terms of Use, all amounts paid  through this site are non-refundable. Further information on the steps that the Company will  take to remedy any breach of any non-excludable condition or warranty/guarantee is provided  under the heading "Remedies limited" in these Website Terms of Use below. 

Security 

While our payment processing and website hosting providers employ secure technology for  transactions with our customers, we will not be responsible for any damages, including  consequential losses (whether direct or indirect), that may be suffered by a customer whose  credit or debit card or bank account information is used in a fraudulent or unauthorised manner  by any person other than the Company. 

The Company may request further information from you, such as a copy of your credit card  and/or other identification documentation, as part of our internal validation procedures. These  procedures help protect bank and credit card account holders from online fraud. Until your  order has passed our internal fraud prevention checks, your order will remain on pending  status. If further information is requested and you do not provide the requested information  within such time as the Company considers appropriate at its discretion, your order will be  cancelled and, if your payment has been received, it will be refunded back to you. 

Intellectual property 

Copyright 

In these Website Terms of Use, the term "Proprietary Content" means: this site; 

  • all of its content (including all of the text, graphics, designs, software, data, sound and  video files and other information contained in this site, and the selection and  arrangement thereof); and 
  • all software, systems and other information owned or used by the Company in  connection with the products offered through this site (whether hosted on the same  server as this site or otherwise). 

All Proprietary Content is the property of the Company or its licensors (as applicable) and is  protected by Australian and international copyright laws. You must not reproduce, transmit,  republish or prepare derivative works from any of the Proprietary Content, except as expressly  authorised by these Website Terms of Use or with the prior written consent of the Company or  other copyright owner (as applicable). 

You may download and print out content from this site only for your own personal and non commercial use and provided that you do not remove or modify any copyright, trademark or  other proprietary notices. 

Trademarks 

The look and feel of this site (including all button icons, scripts, custom graphics and headers)  are the trademarks, service marks and/or trade dress of the Company. These trademarks,  service marks and trade dress may not be used, copied or imitated, in whole or in part, without  the prior written consent of the Company.

Copyright claims 

If you believe that our site contains any material that infringes upon any copyright that you hold  or control, or that users are directed through a link on this site to a third party website that you  believe is infringing upon any copyright that you hold or control, you may send a notification of  such alleged infringement to us in writing. Such notification should identify the works that are  allegedly being infringed upon and the allegedly infringing material and give particulars of the  alleged infringement. In response to such a notification, we will give a written notice of a claim  of copyright infringement to the provider of the allegedly infringing material. If the provider of  that material does not respond to us in writing denying the alleged infringement within 14 days  after receipt of that notice, we will remove or block the allegedly infringing material as soon as  is reasonably practicable. If the provider of that material responds to us in writing denying the  alleged infringement, we will, as soon as is reasonably practicable, send a copy of that  response to the original notifying party. If the original notifying party does not, within a further  14 days, file an action seeking a court order against the provider of the allegedly infringing  material, we may restore any removed or blocked material at our discretion. If the original  notifying party files such a legal action, we will remove or block the allegedly infringing material  pending resolution of that legal action. 

Disclaimer of warranties 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS, LICENSORS, PARTNERS AND AFFILIATES  EXPRESSLY DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES  (WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE) IN RELATION TO  THIS SITE AND ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THIS SITE,  INCLUDING ANY IMPLIED WARRANTY/GUARANTEE OF MERCHANTABILITY, FITNESS  FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. 

This site is provided strictly on an "as is" basis. To the maximum extent permitted by law, the  Company and its officers, employees, agents, consultants, licensors, partners and affiliates  make no representation, warranty or guarantee as to the reliability, timeliness, quality,  suitability, truth, availability, accuracy or completeness of this site or any of its content, and in  particular do not represent, warrant or guarantee that: 

  • the use of this site will be secure, timely, uninterrupted or error-free or operate in  combination with any other hardware, software, system or data; 
  • this site will meet your requirements or expectations; 
  • anything on this site, or on any third-party website referred or linked to in this site, is  reliable, accurate, complete or up-to-date; 
  • the quality of any products, information or other material purchased or obtained through  this site will meet any particular requirements or expectations; 
  • errors or defects will be corrected; or 
  • this site or the servers that make it available are free of viruses or other harmful  components.

Limitation of liability 

Exclusion of liability 

To the maximum extent permitted by law, the Company and its officers, employees, agents,  consultants, licensors, partners and affiliates exclude all liability to you or any other person for  any loss, cost, expense, claim or damage (whether arising in contract, negligence, tort, equity,  statute or otherwise, and for any loss, whether it be consequential, indirect, incidental, special,  punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss  of goodwill) arising directly or indirectly out of, or in connection with, these Website Terms of  Use or the use of this site by you or any other person. 

Remedies limited 

To the maximum extent permitted by law, the Company and its officers, employees, agents,  consultants, licensors, partners and affiliates expressly limit their liability for breach of any non excludable condition or warranty/guarantee implied by virtue of any legislation to the following  remedies (the choice of which is to be at the Company's sole discretion): 

  • in the case of goods, to any of the following: 

the replacement of the goods or the supply of equivalent goods; 

the repair of the goods; 

the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired; and 

  • in the case of services: 

the supply of the services again; or 

the payment of the cost of having the services supplied again. 

Release 

You agree that your use of this site is at your own discretion and risk. You agree to release the  Company and its officers, employees, agents, consultants, licensors, partners and affiliates  from any claim, demand or cause of action that you may have against any of them arising from  these Website Terms of Use or the use of this site by you or any other person. The Company  may plead this release as a bar and complete defence to any claims or proceedings. 

Force majeure 

To the maximum extent permitted by law, and without limiting any other provision of these  Website Terms of Use, the Company excludes liability for any delay in performing any of its  obligations under these Website Terms of Use where such delay is caused by circumstances  beyond the reasonable control of the Company, and the Company shall be entitled to a  reasonable extension of time for the performance of such obligations. 

General 

Interpretation 

In these Website Terms of Use, the following rules of interpretation apply:

  • headings are for reference purposes only and in no way define, limit or describe the  scope or extent of any provision in these Website Terms of Use; 
  • these Website Terms of Use may not be construed adversely against the Company solely because the Company prepared them; 
  • the singular includes the plural and vice-versa; 
  • a reference to a "person" includes an individual, a firm, a corporation, a body corporate,  a partnership, an unincorporated body, an association, a government body or any other  entity; and 
  • the meaning of general words is not limited by specific examples introduced by  "including", "for example", "in particular" or similar expressions. 

Notifications 

The Company may provide any notification for the purposes of these Website Terms of Use  by email. 

Costs 

Except as specifically provided in these Website Terms of Use, each party must bear its own  legal, accounting and other costs associated with these Website Terms of Use. 

Assignment 

You may not assign, transfer or sub-contract any of your rights or obligations under these  Website Terms of Use without the Company's prior written consent. 

The Company may assign, transfer or sub-contract any of its rights or obligations under these  Website Terms of Use at any time without notice to you. 

No waiver 

Waiver of any power or right under these Website Terms of Use must be in writing signed by  the party entitled to the benefit of that power or right and is effective only to the extent set out  in that written waiver. Any failure by the Company to act with respect to a breach by you or  others does not waive the Company's right to act with respect to that breach or any subsequent  or similar breaches. 

Severability 

The provisions of these Website Terms of Use are severable and, if any provision of these  Website Terms of Use is held to be illegal, invalid or unenforceable under present or future  law, such provision may be removed and the remaining provisions shall be enforced. 

Variation 

The Company reserves the right to amend these Website Terms of Use and any other policy  on this site at any time in its sole discretion and any such changes will, unless otherwise noted,  be effective immediately. Your continued usage of this site will mean you accept those  amendments. We reserve the right, without notice and at our sole discretion, to change,  suspend, discontinue or impose limits on any aspect or content of this site or the products  offered through this site. 

You may only vary or amend these Website Terms of Use by written agreement with the  Company.

Governing law and jurisdiction 

These Website Terms of Use will be governed in all respects by the laws of Victoria. The  parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and the  courts of appeal from them.

Schedule 1 – Prohibited conduct 

YOU MUST NOT: 

  • use any device, routine or software that interferes, or attempt to interfere, with the  proper working of this site; 
  • engage in any action that requires, or may require, an unreasonable or excessively  large load on our infrastructure; 
  • use this site to decipher passwords or security encryption codes, transmit any worms,  viruses or Trojan horses, transfer or store illegal, threatening or obscene material or  otherwise violate the security of any computer network; 
  • use this site to violate any applicable local, state, national or international law, to  engage in any misleading or deceptive online marketing practices or for any fraudulent  or malicious purposes; 
  • use any spider, robot or search/retrieval application or any screen scraping, data mining  or similar data gathering device, process, program or means to access, retrieve or index  any portion of this site; 
  • use this site by any automated means; 
  • use this site to transmit junk mail, spam or chain letters or pyramid schemes or engage  in other flooding techniques or mass distribution of unsolicited email;  
  • access, retrieve or index any portion of this site for use in constructing or populating  any database that is searchable online or for the purpose of soliciting or sharing  reviews; 
  • interfere with the display of any advertisements appearing on or in connection with this  site; 
  • reverse engineer, decompile, disassemble, adapt, modify, translate, frame or reformat  any of the material contained on this site; 
  • reproduce, duplicate, copy or store any of the material appearing on this site other than  for your own personal and non-commercial use; 
  • falsely imply that any other website is associated with this site; 
  • do anything that leads, or may lead, to a decrease in the value of the Company's  intellectual property rights in this site; 
  • use or exploit any of the material appearing on this site for, or in connection with, any  business or enterprise (whether for profit or otherwise), including any business or  enterprise that is in competition with this site; 
  • release to the public any news release, advertising material, promotional material or  any other form of publicity or information relating to the Company without the  Company's prior written consent; or 
  • use this site to transmit any information or material that is, or may reasonably be  considered to be:

abusive, threatening, harassing, harmful, obscene, indecent, lewd, inflammatory,  violent, vulgar, profane, racially, ethnically or otherwise objectionable or offensive in  any way; 

libellous, defamatory, pornographic, sexually explicit, unlawful or plagiarised; 

infringing upon or violating any copyright, trademark, patent or other intellectual  property or proprietary right; 

in breach of any duty of confidentiality by which you are bound, whether by way of a  fiduciary or contractual relationship; 

in breach of any person’s privacy or publicity rights; 

a misrepresentation of facts, including the impersonation of any person or entity or a  misrepresentation of an affiliation with any person or entity (including any sponsorship  or endorsement); 

in violation of any applicable law, statute, ordinance or regulation, or encouraging of  others to do so; 

containing any political campaigning material, advertisements or solicitations; or likely to bring the Company or any of its staff into disrepute.
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